Verifying your identity

Under MiCA and EU AML rules, we are required to verify the identity of every user before they can move funds. This is Know Your Customer (KYC) for individuals and Know Your Business (KYB) for institutional accounts.

Individual KYC

Powered by Didit, our identity verification partner. The flow:

1. From Onboarding, click Start verification.
2. Didit will ask you to:
   • Take a photo of your government-issued ID (front and back)
   • Take a short selfie video for liveness check
   • Confirm your address details
3. Most decisions return within 60 seconds. Edge cases (poor photo quality, document not in our supported list) escalate to human review and take 24–72 hours.

You can resume an interrupted Didit session from your last checkpoint — just open the Onboarding tab again.

Institutional KYB

KYB is a manual review by our compliance team. Submit through Onboarding → Business verification:

• Certificate of Incorporation (PDF, less than 10 MB)
• Proof of registered office address — utility bill or bank statement in the company's name, less than 3 months old
• Beneficial owner list — every individual or entity with a 25%+ stake, with their own verification data

Our compliance team reviews submissions and may ask for additional documents (source of funds, AML questionnaire, UBO evidence). When that happens you'll get an email and the Onboarding banner will show what's needed.

Typical review window: 2–5 business days from a complete submission.

Statuses

• Pending — you haven't started yet
• Under review — we have your documents
• Needs more info — please log in and upload the requested items
• Verified — you can deposit, trade, and withdraw
• Failed — verification could not be completed; contact compliance

Re-verification

We may re-verify your identity periodically (typically every 12 months for retail, every 24 months for institutional). You'll be notified well in advance and existing limits remain unchanged during re-verification.